Refund Policy

Room booking and donation payments are handled according to the nature and status of the transaction. An online room request is not a confirmed allotment until approved by reception. Where an advance payment or payment-gateway facility is enabled for accommodation, any cancellation or refund will be processed only after the booking and payment are verified by the Satram office and according to the cancellation terms communicated for that booking. Donations and seva contributions for which an official receipt has been issued or a specific Annadanam or seva has been allocated are ordinarily not refundable, except where the Satram verifies a duplicate payment, technical error, failed service allocation or another genuine correction. If a payment is debited but the website does not show a successful receipt, the payer should retain the gateway or bank reference and contact the Satram office. A refund, when approved, will normally be initiated to the original payment channel or another verified method permitted by the office and payment provider. Processing time can depend on the bank or payment gateway.